Fine Print

Manor Farm Pottery

Terms & Conditions, Health & Safety and Privacy Notice

Welcome to Manor Farm Pottery. Our aim is to provide a safe, inclusive and enjoyable creative environment for everyone. By booking a class, workshop or course, you confirm that you have read and agree to these terms.

1. Booking and Payment

Your booking is confirmed once payment (or any required deposit) has been received. This creates a contract between you and Manor Farm Pottery.

2. Cancellations and Transfers

If You Cancel

Cancellations must be made in writing by email.

  • More than 14 days before the start date: 80% refund

  • 8 to 14 days before the start date: 50% refund

  • 7 days or less before the start date: no refund

  • Failure to attend: no refund

Transfers

  • A booking may be transferred to another date up to 7 days before the start date, subject to availability.

  • One transfer is permitted free of charge.

  • Any further changes will be treated as a cancellation.

Substitutions

  • Workshop bookings may be transferred to another person.

  • Weekly classes and courses cannot be transferred to another participant.

Studio Cancellation

If we need to cancel a class due to insufficient bookings, you will be offered either a full refund or an alternative date.

If sessions are disrupted by events beyond our control, such as severe weather, illness outbreaks or other unforeseen circumstances, we will try to reschedule wherever possible. Refunds may not be available.

3. Studio Etiquette

To ensure a pleasant environment for everyone:

  • Please keep mobile phones on silent.

  • If you need to take a call, step outside the teaching area.

  • Please arrive no more than a few minutes before your session starts.

  • Manor Farm Pottery is a teaching studio, not a production facility. Excessive use of clay may incur additional charges.

  • Work made outside the studio cannot be fired in our kilns.

4. Collecting Your Work

Please collect finished work within 3 months of firing.

Due to limited storage, uncollected work may be disposed of after this time.

Items can be posted at your expense. We cannot accept responsibility for damage during transit.

5. Health & Safety

Pottery studios contain hazards including sharp tools, pottery materials, hot equipment, wet floors and silica dust.

For your safety, you must:

  • Follow all staff instructions.

  • Use only clay supplied by Manor Farm Pottery.

  • Keep your workspace clean.

  • Use wet-cleaning methods only.

  • Clean tools, wheels, tables and floors before leaving.

  • Never pour clay, glaze or sediment into sinks.

  • Stay away from kilns and firing equipment unless specifically authorised.

Fire Safety

  • Keep exits clear at all times.

  • In an emergency, follow staff instructions and leave by the nearest exit.

Smoking and Vaping

Smoking and vaping are not permitted in the studio or surrounding work areas.

Assistance Dogs

Only trained assistance dogs are permitted.

Breakages and Firing Results

Ceramics is an unpredictable process. While every care is taken, we cannot guarantee results and cannot accept responsibility for cracks, breakages, glaze faults or firing failures.

6. Cleaning Up

The final 15 minutes of each session are reserved for cleaning.

Please leave your workspace, equipment and surrounding area clean and tidy for the next user.

7. Environment and Waste

We aim to minimise waste and recycle materials wherever possible.

Please follow studio guidance on recycling and waste disposal.

8. Conduct

Everyone is expected to behave respectfully towards staff and fellow participants.

We reserve the right to remove anyone whose behaviour is:

  • Unsafe

  • Disruptive

  • Abusive

  • Harassing or discriminatory

No refunds will be issued if a participant is asked to leave because of their behaviour.

9. Privacy and Data Protection

Manor Farm Pottery is committed to protecting your personal information and complying with UK GDPR.

Information We May Collect

  • Name and contact details

  • Booking information

  • Emergency contact details (where necessary)

  • Marketing preferences

  • Photographs (with your consent)

How We Use Your Information

We use your data to:

  • Manage bookings

  • Deliver classes and workshops

  • Meet health and safety requirements

  • Contact you about your booking

  • Send marketing updates if you have chosen to receive them

We will never sell your personal data and will only share it where required by law.

Legal Basis for Processing

We use your information under the following legal bases:

  • Contract – to provide services you have booked

  • Legitimate Interest – for studio administration and safety

  • Consent – for marketing communications and photography

Your Rights

You have the right to:

  • Access your personal data

  • Request corrections

  • Request deletion where appropriate

  • Withdraw consent at any time

  • Object to certain processing activities

For any privacy enquiries, please contact: [Insert email address]

10. Photography

We may occasionally take photographs for use on our website, social media or promotional materials.

Photographs will only be used with your permission. If you would prefer not to be photographed, please let us know.

11. Legal Information

These Terms & Conditions are governed by the laws of England and Wales. Any disputes will be dealt with through the courts of England and Wales.

Thank you for choosing Manor Farm Pottery. We look forward to welcoming you into a creative, supportive and enjoyable studio environment.

12. Safeguarding

Manor Farm Pottery is committed to providing a safe environment for all participants. Any concerns regarding the welfare of a child or vulnerable adult should be reported to a member of staff immediately.